DYNAMIC INCLUSIVITY – DISABILITY INCLUSION IN EVERYDAY INTERACTIONS
Dynamic Inclusivity focuses on confident, respectful face to face interactions with disabled people in everyday service situations.

We build on existing awareness and turn it into practical behaviour your team can use straight away. This is ideal for teams working in customer or service roles who want to feel more confident, avoid getting it wrong, and handle interactions naturally.

We explore how small, everyday moments shape someone’s experience, and how simple changes in approach can make a real difference. Your team will leave feeling more confident, more aware, and ready to handle real interactions in a way that works.

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DYNAMIC CUSTOMER SERVICE WORKSHOP
Dynamic Customer Service Workshop for Hospitality, Retail and serviced-based Teams

The Dynamic Customer Service Workshop builds on the foundations you have already laid or helps you lay strong foundations from the very beginning.

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REABLEMENT TRAINING
Essential In-House Training Courses for the Health and Social Care Sector

Those new to reablement will benefit from this Reablement Training Course as part of their induction process and also for those who are already working as a Reablement Support worker. Our reablement training course for care providers includes:

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Welcome to Emerald TPDS

About Emerald Training - Emerald Training and People Development

About Us

Emerald Training and People Development is a small business specifically created for other small to medium businesses that do not have a corporate budget, delivering a range of adult social care training and soft skills training for the hospitality sector.

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Our Services - Emerald Training and People Development

Our Services

Emerald Training and People Development offers flexible training services bespoke to suit you. Our services are most suited within the Adult Health and Social Care, Hospitality & Catering and any customer facing sector who require soft skills training.

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Training Courses

Training Courses

We have a selection of social care training courses but if there is something more specific you require, please do not hesitate to contact us to discuss. Joanne can bespoke training so that it is relevant to your services.

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Other Services we offer

Other Services

As well as classroom and remote training, we offer learning needs analysis, e-Learning design, a review of your current training program on site, and suggest ways you might want to update or change it (if it needs it).

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FAQ's

FAQ's

If you have any questions, take a look at our FAQ's page and we may have already answered them.

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Contact Emerald Training and People Development

Contact Us

Need to get in touch? For more details about any of our services please click the button, or email info@emeraldtpds.co.uk or phone 07706075266

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Dementia - Health and Social Care Training Courses

HEALTH AND SOCIAL CARE TRAINING COURSES

Hospitality and Cross Sector Supervisors in Action

HOSPITALITY & CROSS SECTOR TRAINING COURSES

Not in either of these sectors? There are still courses you could benefit from, please see our range of courses or get in touch, we are always happy to hear from you.

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In a nutshell, here is how you can benefit from our services:

  • Flexible and customised training solutions tailored to your specific needs as well as off-the- shelf training.
  • Range of services including training needs analysis, audit, custom training creation and delivery
  • We also cater for eLearning design and induction packages. This is centred on support with retaining employees through a robust career pathway and promoting internal development.
  • Extensive experience in Adult Social Care and Hospitality and Catering sectors
  • Specialists in adult social care professional development
  • Transparent, non-corporate rates ensuring the best value for your investment
  • Comprehensive list of services, with a focus on finding the most effective solutions for your business.

Contact us today to discover how we can help you and your organisation flourish.

DOWNLOAD OUR HOSPITALITY AND ACROSS SECTOR TRAINING AND SERVICES GUIDE

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OR SCAN THE QR CODE BELOW TO GET IT DIRECTLY TO YOUR DEVICE

Hospitality and across sector training course list

DOWNLOAD OUR HEALTH AND SOCIAL CARE TRAINING AND SERVICES GUIDE

DOWNLOAD

OR SCAN THE QR CODE BELOW TO GET IT DIRECTLY TO YOUR DEVICE

What People Say About Us...

"Yesterday, our teams participated in a dynamic pilot customer service training session led by Joanne Baker from Emerald Training and Development designed to refresh and enhance their skills. Throughout the day, team members engaged in interactive activities, including scenario-based role plays, which provided valuable practical experience. They also tested their knowledge with quizzes to reinforce key concepts learned during the session. It was a fun, engaging, and highly informative day. A big thank you to Jo for your dedication and hard work in making this training a success!"
"Joanne is a very professional trainer and makes the training look so easy and useful, thank you very much"
"Jo is an oustanding trainer who makes content and learning exciting and engaging. Her knowledge on Hospitatlity and Social Care is both valuable and informative and delivers really enjoyable training."
"I have known Joanne for many years. Her work ethic, people skills and training knowledge is exemplary. She is warm and welcoming, will ensure you feel valued whilst providing you with the skills sets you require."
"Joanne's training is bespoke to your business and delivered at the right pace for learners keeping them engaged at all times. I have always found Joanne to be very friendly and helpful and knowledgable in her areas of expertise."
"I worked for 4 years with Joanne at an Employment Training Company. Her dedication and to get people trained to the highest qualification was always paramount. She is also patient, kind and caring to her colleagues and students and was always a bank of knowledge."
"Joanne is an amazing trainer and I always learn so many things from her. Its lovely to see the way she works with different people and how she always finds ways to engage and support individuals. I absolutely love her training methods and I am so happy I managed to find space on her training on the 3rd March. If I need a specific training she is always the person to go to and never disappoints in delivering the knowledge in an entertaining way that keeps you captivated as well as giving memorable quotes/examples/correlations. Thank you so much for your training and support."
"...in a world of online training you are a shining beacon of the benefits of face-to-face training. "
"I sing your praises highly among colleagues in the directorate "
"I have never seen my team so engaged in training before, I am so pleased. "
"Joanne the trainer made it comfortable for me to get things wrong. "
"Joanne the trainer took on board my neurodivergence and offered alternatives, I appreciated that. "
"I was really nervous about my micro-teach but Joanne was so supportive and encouraging "
Emerald Training and People Development

info@emeraldtpds.co.uk  |  07706075266